A Partnership That Makes Your Technology Work
Rightsizing your IT infrastructure and ensuring your data and network is safe from costly failures and external attacks can feel overwhelming for a growing company. Travel Tech partners with businesses to design, implement and manage IT solutions tailored to support your environment and industry. We help our clients leverage their technology investment to support their corporate mission and achieve their organizational strategy.
IT Managed Services
We stay on high alert so you can sleep at night
Travel Tech’s powerful suite of monitoring, automation and remediation tools allow us to detect and resolve issues or vulnerabilities before they impact your business. Whether you outsource your entire IT operations to Travel Tech or assign us a more specific support role, our team is always vigilant and on call.
Fast and friendly local onsite & remote support
Proactive technology management & assessment
Routine updates and maintenance done outside business hours with no disruption
A full team of experts whenever you need them
Most Travel Tech customers choose a Managed Service plan.
Testimonials
Your Microsoft 365+ Experts
Instead of just scratching the surface, we help your business unlock the potential and get the most out of your investment in Microsoft tools. The Travel Tech team speaks Microsoft fluently and will build solutions tailored to your workflow to drive efficiency and productivity. Whether we’re helping you migrate to 365 or need to optimize an existing deployment, we can manage each step of the process to build a structure that enhances collaboration, streamlines workflows, boosts productivity and facilitates user adoption.
Hear it From Our Clients:
The Travel Tech Difference
Technical Expertise + Comprehensive Services + Relentless Customer Service
It’s a powerful combination, and it’s why Travel Tech has developed and values long-term partnerships with so many customers in Alabama and throughout the southeastern United States.
Frequently Asked Questions
What’s included in your managed IT service plans?
We develop a unique plan for each client so you don’t pay for more than you need. However, our core security products like Ransomware Protection, Antivirus, Remote Access, Software Management, and Help Desk support comes standard for every client and device.
How does outsourcing IT compare to hiring in-house?
Companies of all sizes see many benefits to hiring a MSP (Managed Service Provider) rather than filling an IT support role in-house;
- Support: A business will need an individual that is well-versed in computer hardware, operating systems, network administration, software, IT troubleshooting, server administration, and commonly Microsoft software suite. Expertise in each of these fields is costly; finding one person that holds all these skills can command a premium salary. Travel Tech can fill all these roles for less than the cost of a single entry-level tech.
- HR: internal employees require time off, sick leave, and often other out of office reasons that they are not available. Relying on an internal IT solution can often leave companies vulnerable; by Murphy’s Law, servers will fail when it’s least convenient.
- Software: Because of the volume of clients and users we support, we can provide enterprise-level software for multiple organizations much cheaper than a single company can purchase it for. And often, IT security and other vendors will not sell directly to end-user organizations. Even if they did, training and support needs can pull internal resources away from direct user support while they are implementing solutions.
Do you offer both remote and on-site IT support when issues come up?
Yes! “Travel” is in our name because we’re ready to deploy on-site quickly in the event that there are issues that can’t be resolved remotely. Sometimes computers and servers won’t power on, or network equipment gets frozen. Relying on a purely remote solution provider puts pressure on your users, office managers, and business owners to spend productive time on the phone with support, unplugging cables and holding down power buttons. With a remote-only solution, you’re only paying for partial support.
Can you support multiple office locations or remote teams?
Yes; in fact, we have developed excellent solutions to streamline data connections between multiple offices, that doesn’t involve expensive hardware upgrades or burdensome requirements for users. We have many clients across several different industries that have multiple office locations, both with on-premises servers and cloud hosting; we’ve been able to bridge the gap for both, and operate as if they were in the same building.
What industries do you specialize in?
We have been fortunate to support clients in almost any industry you can list. We are actively managing clients and their specialized hardware and software in the following industries:
- Medical Manufacturing
- Fabrication / CMC
- Many disciplines within the Legal industry, including estate planning, litigation law, financial law, and real estate law
- Eye Care / Ophthalmology
- Health Care
- Veterinary Medicine
- Construction- Residential, Commercial, and Governmental
- Restaurants / Hospitality
- Design Firms, Architectural and Engineering
- Engineering
- Geotechnical
- Mapping and Surveying
- Apparel/ Merchandising
- Aerospace
- Medical Manufacturing
- Dentistry
- Event Venues
- Sports Teams
- Real Estate
- Marketing and Design
- Hazardous materials disposal
- Commercial Tire Distribution
- Plumbing, Electrical, HVAC
- Nonprofits
- Governmental Agencies
How quickly can you respond to a support request?
We have developed a platform that allows us to rapidly respond to all reactive tickets; Most tickets are resolved same-day, but in the event of network, server, or workstation outages, we promise an eyes-on response within 15 minutes. We understand the importance of keeping businesses up, running, and productive; if your employees can’t access the critical systems they need to work, you’re losing time, and time is money. This is just one example of the cost savings we can provide to your organization.
Do you provide 24/7 system monitoring and security?
Yes, absolutely; even if we are unavailable after-hours, we have partnered with a Security Operations Center to provide an additional set of eyes to keep your office environments secure.
Can you take over IT management from another provider?
Not a problem; we have experience with both amicable and hostile transitions. Of course we want every transition to go smoothly, it in the event that the outgoing provider is not providing the information they are legally obligated to turn over, we can do anything possible to make sure your business is not impacted.
How long does onboarding usually take?
We understand how daunting onboarding can seem to new clients; we have streamlined the process to make it as seamless and painless as possible. It usually takes just a minute per computer to deploy our software, and the rest is done in the background! Your employees are back to work with no further disruptions.
