Managed IT Services
What is Managed IT?
Managed IT simply means outsourcing all or part of your IT systems to Travel Tech for a single monthly fee for us to own, maintain, update and optimize.
Benefits of Managed IT compared to a “break/fix” or “one-off” approach:
Technical Expertise
Partnering with Travel Tech ensures you have the latest technology, industry awareness and technology management best practices working for you, on your staff.
Cost Savings
A Managed IT agreement with Travel Tech provides resources, capabilities, tools and responsiveness at a fraction of the cost of hiring in-house resources.
Budget Planning
Your accountant will love you. Our fixed monthly rate makes it easy to budget for your technology and maintenance needs.
Experience
We’ve seen it all, but we never stop learning and searching for better solutions.
Instead of hiring a single IT generalist or flying blind by assigning staff members roles they aren’t suited for, partner with Travel Tech to get big company capabilities and industry leading expertise when you need it.
Why Choose Travel Tech?
Hear from one of our clients why they decided to partner with Travel Tech for Managed IT services.
Frequently Asked Questions
How does proactive monitoring reduce downtime for my business?
While it’s impossible to eliminate 100% of reactive (disruptive) tickets, “proactive” is the name of our game. We have an amazing software suite that allows us to monitor your systems and networks for many different parameters, and stay ahead of potential issues before they become disruptive / reactive. A few of the ways we accomplish this:
- Monitor resource usage of all systems; this can give us great insight on hardware performance, and flag issues before they become disruptive failures.
- Maintain operating systems with the latest patches and updates, to make sure all computers are securely patched and updated. This also involves RESTRICTING updates in the event that Microsoft has missed the ball and patches cause more problems than they help.
- Monitor system warranties and service tags, especially servers- we make sure warranties are updated and maintained, and all systems stay current.
- Operating systems- make sure all computers are on current operating system versions, and monitor for end-of-life hardware like we’ve seen recently with Windows 10.
Do you offer unlimited support?
Yes! Our support is unlimited. If a tech is needed on-site every day, you’ll have one on-site every day. Note that this would indicate a larger problem, which we would then identify and fix..
Can managed IT services scale as my business grows?
Yes; our Per User pricing model is adjusted as your business changes. While we love to see our clients’ businesses grow, we also understand when they shrink. Our pricing model is NOT high water mark; you are only billed for the users you actively need support for, which is reevaluated every single month.
What makes your managed IT approach different?
We view our clients as long-term partners; your business successes are our business successes. Your business is almost like a puzzle; with the plethora of tools we have at our disposal, what combination of services is going to be the key to help propel your business to the next level? What hurdles can we eliminate to help streamline your operations? This mindset is why we are proud to say we’ve had client partner relationships that are approaching upwards of 13 years of working together. We are with you for the long haul.
